Privacy Policy

1. Introduction

Premium Quality Painters (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, request a free estimate, or communicate with us, how we use that information, and the choices available to you.

By using our website or submitting a contact form, you agree to the practices described in this policy. If you do not agree, please do not use our site or provide personal information.

2. Information we collect

Information you provide. When you request an estimate or contact us, we may collect your name, email address, phone number, property address or project location, service type, project details, photos or descriptions you share, and any other information you choose to include in your message.

Automatically collected information. When you browse our website, we may collect technical data such as your IP address, browser type, device information, pages viewed, session identifiers, referring URLs, and marketing attribution parameters (for example UTM tags or ad click identifiers stored in cookies).

Cookies and similar technologies. We use cookies and local storage to remember attribution data, support analytics, and improve site performance. You can control cookies through your browser settings; disabling them may limit some features.

3. How we use your information

• Respond to estimate requests and service inquiries
• Schedule site visits, provide quotes, and deliver painting services
• Communicate about appointments, project updates, and follow-ups
• Improve our website, marketing, and customer experience
• Measure advertising performance and understand how visitors find us
• Detect fraud, abuse, or security issues
• Comply with legal and insurance requirements

We do not sell your personal information.

4. How we share information

We may share personal information with trusted service providers who help us operate our business, such as website hosting, email delivery, customer relationship tools, analytics, and payment or invoicing platforms — only as needed for them to perform their services and under appropriate confidentiality obligations.

We may also disclose information when required by law, to protect our rights or safety, or in connection with a business transfer such as a merger or acquisition.

5. Website platform (RvLite)

This website is powered by RvLite, a platform operated by RavelUp. Contact submissions and page-view analytics may be processed through RvLite infrastructure hosted on secure cloud services. Data is used to deliver leads to Premium Quality Painters and to provide website analytics to the business owner.

6. Data retention

We retain personal information only as long as needed to respond to inquiries, provide services, maintain business records, resolve disputes, and meet legal or insurance obligations. Estimate requests are typically retained for several years where a business relationship exists or may develop.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security.

8. Your rights

Depending on applicable law (including Canadian privacy legislation such as PIPEDA and provincial privacy statutes), you may have the right to access, correct, or delete your personal information, withdraw consent where processing is consent-based, or lodge a complaint with a privacy regulator.

To make a request, contact us using the details below. We may need to verify your identity before fulfilling a request.

9. Third-party links

Our website may link to third-party sites (for example review platforms or paint manufacturer resources). We are not responsible for the privacy practices of those external websites.

10. Children's privacy

Our services are directed to homeowners, property managers, and businesses. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect revisions. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact us

For privacy questions or requests, contact Premium Quality Painters at pqpainters2023@gmail.com or call 604-376-9472 .